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For brand new products, we normally recommend that you ask us for a quotation, which will be supplied entirely free.
We will recommend the best way to proceed with certification, including the use of our Technical Advice Service if you appear to need guidance on the way that the available standards can be applied to your product.
Where the steps to completion of the certification process are reasonably clear, we will provide a fixed price quotation. Where there is still work to be done before we are ready to proceed towards certification, we will provide a firm quotation for the first phase of the work and a budget quotation for completion.
Our quotation will normally offer staged payments where appropriate. Work can commence following receipt of your order confirming the acceptance of our quotation.
For certain routine certification projects, where we have an agreed protocol with our customer, we will normally avoid the quotation process and accept a direct order on the basis of the agreed protocol. Our staff will discuss this with you if it appears likely to be of interest. (On this basis, we hope to maintain certification times of less than two weeks for those routine projects that do not require the provision of a testing facility.)
Other projects, such as simple supplementary certification, are also suitable for the direct order route. We will accept orders for such projects with a value up to that listed in our schedule of fees and charges. Should it become apparent that we cannot complete the project for a cost within the stated figure, we will provide an appropriate quotation, or otherwise obtain your agreement to the cost in writing before proceeding.
Provision of drawings, data and samples
The more information that we have when we provide a quotation, the more accurate it will be, so we encourage you to send drawings and data with the enquiry. Unless we ask for a sample at an earlier stage, we prefer that you wait until we have provided you with our quotation (which will specify the samples we require, together with details of any special preparation) and you have placed the order before we receive samples.
We are happy to receive documentation by e-mail and can handle anything in Adobe Acrobat (.pdf) format. We also have other software packages available to us (particularly for dealing with PCB artwork) so please ask if we can accommodate your native format.
Payment of Fees and Charges
We operate different payment schemes according to the amount of work placed with us by a particular customer and their payment record history.
For new customers, and for those with a poor payment history, we require most payments in advance and certainly before release of final documentation. Such customers will normally receive invoices based on the progress of individual projects.
Other customers will normally have the costs for individual projects combined into monthly invoices. In order to assist our customers in payment of invoices within the agreed period, we can adjust the timing of such invoices to suit their standard accounting periods, Customers may also elect to run a "reserve account" whereby the need for even monthly invoicing is avoided and the rate at which invoices are sent depends on the rate of turnover of certification projects.