How We Interface with our Customers We wish to make using our services as simple as possible, and avoid administrative procedures adding any delay to the progress of your work. However, the fact that we are a certification body does mean that we have to follow certain guidelines laid down in the accreditation standards and by the United Kingdom Accreditation Service (UKAS) who are responsible for accrediting most of what we do. In common with all certification bodies, we are obliged to operate a commercial regime that avoids the possibility that we might come under financial pressure to issue certification where we do not have the technical basis for so doing. For this reason, we cannot operate a payment regime that relies on payment on delivery of a certificate. However we are well enough aware of our customers needs to minimise payments in advance, so we will normally prepare quotations for work on a stage payment basis. Small projects, where we do not need the formality of a full quotation, have a simple payment regime which will vary according to the established payment record of each customer. A number of our standard terms and conditions (see Terms & Conditions) come directly from the accreditation standards and we are not in a position to vary them for individual customers. By asking you to complete an initial Customer Registration Document (REG1), we are able to comply with the accreditation requirements whilst simplifying the process for each subsequent project. If, in completing the registration, you request the facility, we will accept instructions from you on individual projects using e-mail, with an appropriate password code to maintain some measure of security. You will also have the opportunity to register an agent, who can deal with us on your behalf.  Registration Form (REG1) 
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